Manager, Insurance Process

Business Process Manager

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

The Business Process Manager enhances overall performance by overseeing and optimizing departmental processes. The Business Process Manager is responsible for monitoring and managing processes within the department to ensure they align with the unit's goals. This role often bridges operational, financial, and risk management functions to ensure that insurance-related processes are efficient, compliant, and aligned with business objectives.

Essential duties and responsibilities include the following. Other duties and tasks may be assigned.

• Provide regular communication of objectives, progress, feedback, and roadblocks to team members; escalate to senior management as appropriate.
• Partner with business leaders in various problem-solving activities and evaluations of short and long-term business challenges.
• Directly and / or indirectly manage projects, including foundational process implementations or changes to existing business processes.
• Complete consistent, formal tracking and reporting of priority changes and their potential impact.
• Understand and translate business processes and goals into reporting requirements; enable formalized metric tracking, reporting, data-driven decision-making, process improvement, and process controls.
• Quality assurance for new processes
• Communicating with stakeholders about process development
• Act as liaison for corporate communications and drafting processes and initiatives for executive-level sign-off.
• Plan and deliver solutions that are documented, have traceability to business objectives, and are in line with business priorities while aligning these solutions with long-term technology capabilities.
• Monitoring improvements for business processes
• Collaborate with cross-functional teams.
• Manage and coordinate process improvement projects.
• Assisting the VP of Risk with the insurance renewal process and other ad hoc insurance projects.
• Integrate RMIS system to ensure all pertinent correspondence is documented.
• Maintain a follow-up and suspense system for outstanding orders and correspondence and follow up on overdue and suspense items.
• Liaison with the real estate department for all matters pertaining to clinic leases
• Reviewing and processing invoices.
• Ensuring compliance with documentation retention policies.
• Manage and maintain all insurance exposure data, documents, and electronic risk management files.
• Participating in facilities open / closure calls with notifications to the broker.
• Directing the daily flow of written communication coming into the department.
• Tracking renewal and new certificates
• Coordinating and managing all certificates of insurance and auto ID cards.
• Responsible for the management of the department's Motor Vehicle Monitoring System
• Assist the risk manager in contract reviews
• Ensuring the compliance of vendors with the organization's standard insurance requirements
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization
• Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures.
• Other duties as assigned.