Contact Center Representative (Bilingual Spanish)

First Bank Service Center Rep Tier 2

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels.

What You Will Be Doing

• Support more complicated service requests that require more time, experience and knowledge on a particular product or service.
• Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank.
• Be a friendly voice / representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-3 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• High school diploma or general education degree (GED) required
• A minimum of 2 years client service experience and / or training, preferably in a banking environment; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.