AI Support Experience SpecialistVirtualVocations • Reno, Nevada, United States

AI Support Experience Specialist

VirtualVocations • Reno, Nevada, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for an AI Support Experience Specialist.

Key Responsibilities

Design, build, and optimize AI chatbot playbooks and conversational flows

Monitor and analyze chatbot performance, identifying opportunities for improvement

Collaborate with cross-functional teams to enhance conversational design and customer journey

Required Qualifications

Degree in Data Analytics, Communications, Marketing, Business, or a related field

Experience developing and optimizing chatbot playbooks and understanding voice AI design

Strong analytical skills to interpret performance data and derive actionable insights

Proficiency in CRM software and data analytics tools

Hands-on experience with designing error recovery paths and escalation logic for AI interactions

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Support Specialist • Reno, Nevada, United States

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