Bilingual Customer Care SpecialistVirtualVocations • Buffalo, New York, United States
Bilingual Customer Care Specialist
VirtualVocations • Buffalo, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Bilingual Customer Care Specialist (Level 1) who is fluent in English and Spanish.
Key Responsibilities
Provide customer support via phone, webform, and chat, offering clear and empathetic information
Identify customer issues and determine appropriate solutions while meeting performance expectations
Collaborate with team members to enhance processes and improve customer experience
Required Qualifications
Bachelor's Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience
0-1 year of customer service experience, preferably in healthcare or wellness
Proficient with technology platforms; quick to learn new systems
Must be verbally fluent in English and Spanish with excellent grammar skills
Self-motivated and adaptable, able to manage workload independently and in a team
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