Sr Manager, National Field Engineer

Date Posted:

2025-02-12

Country:

United States of America

Location:

OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a National Field Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

The Service Excellence & Field Engineering Team is seeking a National Field Engineer specializing in service, troubleshooting and repair of Otis and non-Otis systems. The primary location of this position is the Otis Service Center in Bloomfield, CT. Remote locations within the United States will also be considered.

Essential Responsibilities:

• The successful candidate will demonstrate expert level knowledge on current production & legacy elevator systems, with a clear understanding of the interactions between various mechanical, electrical, software and communication architectures.
• They will be capable of resolving highly complex technical challenges in support of tier 1 customers in high pressure shutdown situations, in both remote and in-person environments.
• Otis Systems, Policies and Field Processes – intimately familiar with field processes & products in NAA, with an ability to articulate that knowledge by creating field technical documentation and training which supports scalable knowledge growth and improves field efficiency.
• Training – create curriculum and deliver training to support Otis mechanics and regional field engineers on troubleshooting and repair of Otis and non-Otis systems, utilizing various media such as videos, interactive training environments, and traditional classroom style training presentations. Design & build simulators for various systems and subsystems to support training programs.
• Networking – maintain a professional network across Otis field operations in NAA and other country areas, collaborating to advance Otis service capability on all elevator systems.
• Continuous Improvement – identify improvement opportunities with Otis products or processes and work with all parts of the Otis organization to implement required changes, reducing cost of poor quality and callbacks.
• Tools – Source or design tools as needed to support the creation of troubleshooting and repair processes. Maintain catalog of legacy elevator and escalator tools.
• Digital Applications – In partnership with engineering and DT resources, maintain & enhance digital applications & service tools to support service capability improvement.
• Otis Absolutes – Adherence to and champion of the Otis Absolutes of Safety, Ethics and Quality.

Qualifications

• This position requires at least 10 years of direct field experience as a mechanic, adjuster, regional field engineer or similar job function.
• Travel within the US & Canada

Thesalary range for this role is $150,000-$180,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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