Outreach Specialist

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

• Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Outreach Specialists plays a vital role in advancing Nest Health's mission through proactive, relationship-based outreach and community engagement, this role ensures families gain access to comprehensive, in-home primary care services- removing barriers and building trust to help close the gap in healthcare access for underserved communities.

What is the role?

You will be the first point of contact for eligible member families, introducing them to Nest Health's whole-family, whole-person in-home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary care (PCP) services from Nest. You will outreach to eligible families via telephone, email, text, and in-person modalities, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment. You will also build relationships with community partners who can help Nest Health connect with eligible family members. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.

What will you do?

• Conduct telephonic, email, text and in-person outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team

• Use Nest Health's customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching and scheduling member families

• Build and cultivate relationships with community agencies and influences to help improve access to eligible Nest families

• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider

• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms

• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach

• May work flexible or extended hours to accomplish business goals

What do you bring to the Nest?

• 2-5 years of related experience in a sales, direct marketing, or customer service role required

• Bachelor's degree or equivalent experience preferred but not required

• Experience working independently and successfully to hit ambitious sales targets preferred

• Demonstrated team player who enjoys collaborating with others to meet shared goals

• Entrepreneurial and creative problem solver

• Engaging personality with active listening skills and ability to demonstrate empathy with people

• Experience working in outreach, organizing, or coordinated campaigning

• proficiency in the use of excel and/or CRM tools like Salesforce is a plus

• Bilingual skills (esp Spanish) is a plus

• Please note, this position will involve educating and encouraging vaccination against COVID-19

What is required (travel & physical requirements)?

• This is a job that will spend time remote, in the office, and out in the field in the greater Mohave county

• Prolonged periods sitting at a desk and working on a computer

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets

• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare

• Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities

• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses

• Employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working

• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.