Desktop Support Specialist

Job Description

Job Description

Insight Global is looking for a  Desktop Support Specialist  in West Deptford, NJ! Below is more information of what we're looking for in a candidate in the role :

Desired Skills & Experience :

• 3+ Years of experience troubleshooting, repair, imaging, decommissioning hardware
• Strong communication and customer service skills
• Experience with computer imaging - SCCM / Intune preferred
• Experience utilizing a ticketing system - Service Now preferred
• Must be able to move around the depot and lift up to 50 pounds

Plusses :

Day-to-Day :

Insight Global is seeking a skilled Desktop Support Specialist to join their team in Riverview, FL. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices. Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.