Dental or Orthodontic Contact Center Representative

Senior Patient Advocate

At OrthoFi, we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions empower orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for 3.2 million patients and counting!

Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

This role is hybrid, based in our Denver office, with a presence 2 days a week.

The Opportunity

The Senior Patient Advocate role encompasses integral contributions to our Patient Advocate team, offering subject matter expertise to patients, handling escalated calls and consistently meeting volume and quality targets. Successful candidates will have demonstrated experience in supporting patients and families via phone and email, addressing technical support, billing, collections, and insurance inquiries. This position requires proven subject matter mastery and the capacity to embrace added responsibilities. It's an opportunity for career growth in revenue cycle management or high-level customer support relations. Responsibilities include acting as a secondary point of contact to the Floor Captain, managing Salesforce and our message center, insurance tasks, setting an example by meeting SLAs consistently, and occasionally leading team huddles and meetings. The position must be available to work between the hours of Monday-Thursday 10 : 00-6 : 30 MT and Friday 8 : 30-5 : 00 MT.

Within 1 month you will...

• Attend on-boarding and learn about OrthoFi's culture.
• Train in our OrthoFi Software.
• Complete customer service and collections specific on-boarding curriculum
• Complete training on insurance.
• Shadow multiple customer service team members.
• Begin making outbound contact with financially responsible parties.

Within 2 months you will

Within 3 months you will

You'll be a good fit if you...

What's in it for you

Compensation range : $19.50 / hour

Work Authorization : You must be authorized to work for any employer in the US.

Physical Requirements and Work Environment