Hardware Technician

Summary : The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems.

Desktop Support Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company.

Work Hours : Monday to Friday from 08 : 00 AM to 05 : 00 PM, 2 Saturday(s) a month from 08 : 00 AM to 12 : 00 PM

Seniority Level : Entry Level

Employment Type : Full-time

Compensation : This hourly, non-exempt position pays from $22 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $55,000 and $60,000 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities :

• Responsible for performing desktop / laptop repairs and upgrades as necessary.
• Connect remotely and work with users to walk them through the issue.
• Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
• Technical resource for help desk and PC support and troubleshooting of complex system problems.
• Provide assistance with the creation of new accounts and editing / termination of existing account, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues
• Network administration : address assignment,
• Respond to support issues via phone, e-mail and virtual log in
• Determine escalation points for specific issues
• Support other office technology, such as televisions, projectors, video conference equipment etc.
• Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
• Participate in developing procedures and suggest improvements to existing procedures
• Troubleshooting mobile devices and tablets
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and / or Experience requirements :

This role has the following physical demands :

Benefits : MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include :