Senior Manager, Product Quality Assurance

Senior Manager, Product Quality Assurance

The Senior Manager, Product Quality Assurance (PQA) is a critical member of Sodexo's North America Food Safety team. This role is responsible for leading and supporting food safety and quality initiatives through effective program and project management, supplier second-party audits, and recall coordination. The position ensures that Sodexo's PQA systems are robust, scalable, and aligned with company standards and regulatory requirements.

Key Responsibilities

Manage PQA programs and projects across food manufacturing and retail foodservice environments.

Lead and manage the end-to-end product recall process, ensuring effective communication and resolution.

Conduct second-party supplier audits to assess compliance with Sodexo's food safety and quality standards.

Collaborate with internal teams including Food Manufacturing Audit, PQA, and Supply Management to drive continuous improvement.

Monitor and report on key performance indicators related to product quality and safety.

Assist in maintaining ISO certification and other relevant quality standards.

Present and communicate food safety information to diverse audiences, including senior leadership.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Key Qualifications

Bachelor's degree in Food Science, Microbiology, Public Health, or related field.

5+ years experience working in a food safety management, auditing, or consulting role.

PCQI & HACCP certifications.

Strong knowledge of food safety regulations (FDA, USDA, CFIA, etc.) and industry standards.

Familiarity with Global Food Safety Initiative (GFSI) benchmarked schemes (e.g., SQF, BRCGS, FSSC 22000).

Experience in food manufacturing and retail foodservice environments.

Advanced degree or certifications (SQF, ISO Lead Auditor) preferred.

Experience with ISO certification processes and audit management.

Strong auditing background, including supplier second-party and internal audits.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 3 years