Mid-Level User Engagement & Outreach Representative

Title :

Mid-Level User Engagement & Outreach Representative

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

Innovative Projects :  KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.

Collaborative Environment :  Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.

Impactful Work :  Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This position is contingent upon contract award

We are looking for a User Engagement and Outreach Representative to serve as a Subject Matter Expert (SME) on innovative applications of overhead support, addressing tasks from DoD and IC communities. This role will advocate for the development and integration of new capabilities and tradecraft to tackle the challenges faced by the Combatant Command (CCMD) and its components.

The User Engagement Representative will provide valuable insights into the pressing needs of specific Combatant Command and how the customer’s capabilities can meet those demands. This position will focus on fostering multi-agency, multi-int solutions to various issues while offering support to relevant organizations.

Key Responsibilities :

Capture and prioritize user intelligence needs and requirements, addressing any gaps

Facilitate prompt responses to intelligence requests using customer enterprise solutions

Assist users in communicating their support needs to the Intelligence Community (IC)

Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings

Engage with the Department of Defense and IC, leveraging expertise across disciplines

Act as a liaison between forward-placed staff and the customer, integrating fully within host organizations

Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and IC

Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools

Educate users on customer capabilities and ensure awareness of operational status and resource issues

Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions

Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics

Required Qualifications :

Active TS / SCI clearance with polygraph required

Bachelor’s degree and 5 years of relevant professional experience (May have HS with 10 years, or Associate’s with 8 years, or Masters with 3 years of experience in lieu of Bachelor’s)

Must be highly self-motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure

Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel

Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing

Capability to thrive in a fast-paced and dynamic environment, maintaining a customer-focused approach in community forums

Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users

Desired Qualifications

Masters with 8+ years of relevant professional experience

Knowledge of Electro-optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture

Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary

Strong analytical, problem-solving, and decision-making capabilities

Proficient communications skills and ability to serve as a trusted advisor

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law.