Service Coordinator

Job Description

Job Description

Position Summary :

Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are hiring a Service Coordinator in Peoria, IL.

Duties & Responsibilities :

• Ensuring oversight of the service department jobs; pursuing accountability.
• Mindful of margin & profitability while delivering high customer service to clients and inspectors.
• Assist in building and strengthening All-Lift’s InspectAll Data integrity
• Assist in the creation of electronic folders for service jobs.
• Review all jobs as created and ensure target margin inline.
• Ensure all rental equipment is secured and delivered to the appropriate locations on-time for scheduled jobs.
• Manager daily audits and record technician’s logged time for the previous day.
• Review and update the Work in Progress.
• Maintain and manage company owned tools.
• Schedule and book all technician travel.
• Handles the billing of all service completed jobs, including assembly of costs, entry into Sage, and preparing Invoices for delivery.
• Creates & Prepares repair folders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair folders into service database InspectAll system.
• Aid in requesting PO’s from customers.
• Assist with parts check-in, and determining necessary parts from breakdowns and emergency calls.
• Supports Service & Maintenance Schedulers with day-to-day scheduling where needed
• Prepare quotes for customers when needed.
• Updates job knowledge by participating in educational opportunities & trainings.
• Other duties as assigned / requested.

Education & Qualifications :