Restaurant Assistant ManagerBonchon Korean Fried Chicken • Smyrna, GA, US

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Restaurant Assistant Manager

Bonchon Korean Fried Chicken • Smyrna, GA, US

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[job_card.full_time]

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Job Description

We are seeking a motivated and responsible Assistant Manager to lead our team during designated shifts. The Shift Supervisor is a key leadership role, responsible for ensuring smooth operations, maintaining high standards of food quality and customer service, and managing staff. This individual must be a strong communicator, problem-solver, and a positive role model for the team.

Key Responsibilities :

Shift Management :

Oversee all restaurant operations during a specific shift, including food preparation, order fulfillment, cash handling, and customer service.

Open and / or close the restaurant, following all procedures for cash reconciliation, security, and cleaning.

Monitor and manage labor costs, ensuring appropriate staffing levels to meet business needs without excess.

Handle any issues or incidents that arise during the shift, escalating to the Restaurant Manager when necessary.

Team Leadership & Training :

Lead, motivate, and coach team members to achieve a high level of performance and productivity.

Assign tasks and duties to staff and ensure they are completed efficiently and correctly.

Provide ongoing training to new and existing employees on restaurant policies, procedures, and menu items.

Foster a positive and collaborative work environment.

Customer Service & Quality Control :

Ensure every customer receives excellent service, addressing any complaints or concerns promptly and professionally.

Maintain the highest standards of food quality, ensuring all dishes are prepared according to restaurant recipes and presentation guidelines.

Regularly check food temperatures, freshness, and quality.

Maintain cleanliness and organization throughout the front-of-house and back-of-house areas, including dining areas, restrooms, and kitchen.

Operational Duties :

Manage inventory and stock levels, assisting with placing orders for supplies as needed.

Perform and oversee all cash handling procedures, including managing the register, counting cash, and preparing deposits.

Ensure compliance with all health, safety, and sanitation regulations.

Troubleshoot minor equipment issues and report major problems to the Restaurant Manager.

Qualifications :

High school diploma or equivalent; some college coursework or a degree in hospitality / management is a plus.

Proven experience in a supervisory or leadership role within the food service or retail industry, preferably in a fast-paced environment.

Strong knowledge of restaurant operations, including kitchen procedures, POS systems, and inventory management.

Excellent communication and interpersonal skills.

Ability to lead and motivate a team.

Strong problem-solving and decision-making abilities.

Ability to work flexible hours, including nights, weekends, and holidays.

A passion for Korean cuisine and a commitment to providing an exceptional customer experience.

Physical Requirements :

Ability to stand for extended periods of time.

Ability to lift and carry up to 50 pounds.

Ability to perform tasks that require bending, stooping, and kneeling.

Comfortable working in a fast-paced kitchen environment with varying temperatures.

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Restaurant Assistant Manager • Smyrna, GA, US

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