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Restaurant Assistant Manager
Restaurant Assistant ManagerBonchon Korean Fried Chicken • Smyrna, GA, US
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Restaurant Assistant Manager

Restaurant Assistant Manager

Bonchon Korean Fried Chicken • Smyrna, GA, US
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  • [job_card.full_time]
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Job Description

Job Description

We are seeking a motivated and responsible Assistant Manager to lead our team during designated shifts. The Shift Supervisor is a key leadership role, responsible for ensuring smooth operations, maintaining high standards of food quality and customer service, and managing staff. This individual must be a strong communicator, problem-solver, and a positive role model for the team.

Key Responsibilities :

  • Shift Management :

Oversee all restaurant operations during a specific shift, including food preparation, order fulfillment, cash handling, and customer service.

  • Open and / or close the restaurant, following all procedures for cash reconciliation, security, and cleaning.
  • Monitor and manage labor costs, ensuring appropriate staffing levels to meet business needs without excess.
  • Handle any issues or incidents that arise during the shift, escalating to the Restaurant Manager when necessary.
  • Team Leadership & Training :

    • Lead, motivate, and coach team members to achieve a high level of performance and productivity.

  • Assign tasks and duties to staff and ensure they are completed efficiently and correctly.
  • Provide ongoing training to new and existing employees on restaurant policies, procedures, and menu items.
  • Foster a positive and collaborative work environment.
  • Customer Service & Quality Control :

    • Ensure every customer receives excellent service, addressing any complaints or concerns promptly and professionally.

  • Maintain the highest standards of food quality, ensuring all dishes are prepared according to restaurant recipes and presentation guidelines.
  • Regularly check food temperatures, freshness, and quality.
  • Maintain cleanliness and organization throughout the front-of-house and back-of-house areas, including dining areas, restrooms, and kitchen.
  • Operational Duties :

    • Manage inventory and stock levels, assisting with placing orders for supplies as needed.

  • Perform and oversee all cash handling procedures, including managing the register, counting cash, and preparing deposits.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Troubleshoot minor equipment issues and report major problems to the Restaurant Manager.

    • Qualifications :

  • High school diploma or equivalent; some college coursework or a degree in hospitality / management is a plus.
  • Proven experience in a supervisory or leadership role within the food service or retail industry, preferably in a fast-paced environment.
  • Strong knowledge of restaurant operations, including kitchen procedures, POS systems, and inventory management.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and decision-making abilities.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • A passion for Korean cuisine and a commitment to providing an exceptional customer experience.

    • Physical Requirements :

  • Ability to stand for extended periods of time.
  • Ability to lift and carry up to 50 pounds.
  • Ability to perform tasks that require bending, stooping, and kneeling.
  • Comfortable working in a fast-paced kitchen environment with varying temperatures.
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