Bilingual Auto Collections (Late Stage)

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Bilingual Auto Collections (Late Stage) Specialist opportunity with a premier Financial Services client in Mesa, AZ. This company is committed to making vehicle ownership possible for everyone through an extensive dealer network, providing financing solutions that help customers drive off in the vehicle they deserve. With career growth opportunities, a casual work environment, and a culture of fun, this is an excellent place to build your career.

The Bilingual Auto Collections (Late Stage) Specialist is responsible for the specific duties listed below.

Your specific duties will include:

• Handling all levels of auto finance collections inquiries, including payments, repayment plans, and delinquency negotiations.
• Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution.
• Monitoring delinquent accounts and reducing risk through proactive collection actions.
• Initiating contact with account holders and cosigners to resolve delinquent accounts.
• Maintaining communication with borrowers to prevent future delinquencies.
• Utilizing skip-tracing tools to locate borrowers with inaccurate contact information.
• Communicating with supervisors and team leaders regarding repossessions and special cases.
• Documenting all collection efforts in the system of record in accordance with policies and guidelines.
• Working efficiently in a fast-paced environment, meeting quality and productivity metrics.
• Assisting with other duties and projects as assigned by management.

Specific qualifications for the position include:

• Must be Spanish Bilingual.
• High school diploma or equivalent.
• 2 years of auto finance collection experience within a call center environment.
• 2 years of auto finance skip tracing/repossession experience in a late-stage (120+ days) department.
• Previous customer service, sales, and/or collections experience preferred.
• Strong written and verbal communication skills.
• Self-motivated with working knowledge of MS Office.

Pay Rate Range: $23.00 - $25.00 per hour DOE.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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