Program Supervisor (Licensure Preferred)

GENERAL SUMMARY

The Supervisor is responsible for overseeing a direct support team within the Whatever It Takes (WIT) Department that delivers support and rehabilitative services to children, adolescents, and young adults with emotional and behavioral health diagnoses—and their families / caregivers—across various settings, including but not limited to the home, school, clinic / office, community, telehealth, and other natural environments, as medically necessary.

This role ensures services are provided in alignment with Arizona’s Children’s System of Care under AHCCCS, consistent with the 12 Principles and the Child and Family Team (CFT) model. For adults 18+, the Supervisor ensures alignment with Arizona’s Adult System of Care through the Adult Recovery Team (ART) process, serving GMH / SU members with a recovery-oriented, person-centered approach that links members to housing, employment, and justice / community resources.

The Supervisor provides leadership and guidance to direct support staff, ensuring that practice remains family-driven and youth-guided, culturally and linguistically appropriate, trauma-informed, strengths-based, community-based, and least restrictive. The Supervisor also oversees coordination with natural supports and external providers, monitors timely access to care, and ensures services remain outcome-focused and responsive to member needs.

ESSENTIAL FUNCTIONS

Supervisor Responsibilities

1. Program Oversight & Service Delivery

Oversees the provision of direct support and rehabilitative services, ensuring delivery is consistent with AHCCCS requirements, Arizona’s 12 Principles, and the Children’s System of Care for children and adolescents, as well as the Adult System of Care for young adults. Ensures staff deliver services across all appropriate settings (home, school, community, clinic, telehealth, and other natural environments) that are medically necessary, clinically appropriate, and responsive to member needs.

2. Staff Supervision & Leadership

Directly supervises assigned direct support staff, providing guidance, mentorship, and day-to-day oversight. Conducts regular supervision and check-ins, monitors performance, ensures appropriate scheduling and coverage, and supports staff with professional development. Ensures all staff receive a minimum of two (2) BHP-overseen supervisions per month. Initiates corrective action, when necessary, in accordance with HR policies and procedures.

3. Clinical & Practice Oversight

Provides coaching, reflective supervision, and support to staff to ensure quality service delivery. Guides staff in implementing treatment plans, supporting members and families, and addressing clinical concerns in alignment with agency standards.

4. Referral & Caseload Management

Oversees assignment of new referrals to staff, ensuring prompt engagement of members and families. Tracks caseloads and staff capacity, ensuring equitable distribution of work and responsiveness to acuity of member needs.

5. Utilization & Productivity Monitoring

Monitors staff productivity, service utilization, and documentation compliance. Identifies inefficiencies or service gaps and implements strategies to improve resource use and program outcomes.

6. Compliance & Quality Assurance

Reviews documentation and service delivery to ensure adherence to contractual, regulatory, and agency standards. Responds to member / family concerns and initiates corrective actions as needed to maintain service quality.

7. Collaboration & Coordination

Supports collaboration between staff, families, and external systems of care (e.g., DDD, DCS, schools, juvenile justice, primary care) to promote integrated, coordinated care and reduce service fragmentation.

8. Program Development & Improvement

Provides feedback and recommendations to program leadership on ways to improve service models, enhance staff support, and increase access to care. Encourages the use of evidence-based and innovative approaches to service delivery.

9. Crisis Support

Provides guidance and oversight to staff responding to crises, ensuring safety, timely intervention, and appropriate escalation when needed. Participates in crisis support as assigned.

10. Other Duties as Assigned

Carries out additional responsibilities consistent with the needs of the program or organization, as directed by senior leadership.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISOR LEADERSHIP SKILLS

Leads people toward meeting the organization's vision, mission, and goals.

MANAGES PERFORMANCE

Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments

COMMUNICATION

Strategically uses two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange.