Key Holder

Job Description

Job Description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title : Key Holder Department : Retail

Reports To (Title) : Store Manager

Position Type : FLSA - Non-Exempt

Supervising Staff : Yes No

• Eligible to earn incentive payments for achieving performance targets.

General Purpose : In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He / she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager.

Essential Functions : Describe the duties that define the core responsibilities of the job.

Scope of Responsibility & Positions Supervised : Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated.

Benchmarks : Describe the minimum benchmarks. The following benchmarks must be meet as follows :

Customer Service :

If stationed on the register :

If requested to work production, the benchmarks are as follows :

Empty Z rack = 15 min (85 pieces)

Empty grey cart of wares = 15 min (35 pieces)

Empty grey cart of shoes = 15 min (35 pieces)

Sort : 1 blue bin = 1 hour Hang : 2 racks = 1 hr (170 pieces)

Tagging : 15 min per z rack (4 z racks an hour, 340 pieces)

Wares : 1 hour = 2 grey cart of wares (70 pieces / hr)

Shoes : 1 hour = 2 grey cart of shoes (70 pieces / hr)

Textiles : 2 hours = 1 complete rack of textiles

Benchmarks are subject to change to meet business needs with management approval.

Qualifications : Describe the minimum educational and experience requirements / preferences. The following qualifications are required :

Skills Required : Describe the minimum skills required or preferred

Special Working Conditions : Describe unusual working conditions or environmental factors.