Reservation Sales & Ticket Representative II - San Diego Zoo Wildlife Alliance

Job Opportunity At San Diego Zoo Wildlife Alliance

We are excited that you are continuing to grow your career with San Diego Zoo Wildlife Alliance and recognize that our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

The Reservation Sales & Ticket Representative II guides and provides support to the Sales and Customer Service team in a Reservations Sales and Customer Service Call Center. This position reports to Manager Reservation Sales.

What You Will Do:

• Responds to and resolves escalated member and guest concerns, handling highly complex situations using established policy and procedures to ensure a positive guest experience.
• Supports sales call center operation by taking member and guest calls selling SDZWA products and provide other departmental support as required.
• Maintains reservation and membership records accurately using established software to communicate and resolve customer service concerns.
• Assists with Reservation Sales Representative development.

What We Are Looking For:

• Job Experience: Must have customer service and sales experience selling SDZWA premium and membership products. Bilingual Spanish language skills preferred.
• Education And Certifications: High School Diploma Required.
• Skills And Knowledge: Able to operate moderately complex computer software programs. Must have basic mathematical knowledge and acumen to process payments. Demonstrated ability to handle highly complex interpersonal situations with a high level of tact and diplomacy. Able to communicate effectively both orally and in writing. Demonstrated ability to handle multiple tasks in an efficient manner.

Some Of The Rewards You Will Enjoy As A Team Member:

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Companion Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

Important Details:

• Location: San Diego, CA
• Position Type: Hourly Full-Time Non-Exempt Position
• Hourly Rate: $23.60

About The Salary Ranges: The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time.

Fraudulent Recruiting: Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. Please remember to notify your current Manager that you are applying. Thank you for your commitment to conservation around the globe! At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests' experiences, deepens our connection to our community, and supports the wildlife we serve. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. San Diego Zoo Wildlife Alliance is a drug free workplace.