Academic Program Coordinator

Job Summary/Basic Function:

The Academic Program Coordinator is responsible for planning, executing, and managing academic programs for the department. This role involves collaborating with faculty and staff, ensuring compliance with educational regulations, and managing program budgets. The coordinator will also generate reports, schedule essential meetings, and coordinate with internal departments to ensure timely task completion. Minimum Qualifications

• Bachelor’s degree and 3 years or related experience OR associate’s degree and 5 years of related experience OR a high school diploma or GED and 8-10 years of related experience.
• Experience in multimedia graphics design and/or event planning.
• Proficiency in MS Office.
• Strong organizational skills.
• Strong communication skills, both verbal and written.

Preferred Qualifications

• Good interpersonal skills; experience working with people from varied cultural backgrounds.
• Experience with some experience in multimedia graphics design and/or event planning

Essential Functions and percent of time (cont'd): Assessment, Accreditation & Admissions (10%)

• Accreditation Support: Prepare required portions of program self-assessment documents for national accrediting agencies. Collect and aggregate assessment inputs from faculty and committees.
• Admissions Processing: Manage the receipt and processing of graduate admission applications, petitions, and degree certifications. Communicate progress and results to students.
• Data Management: Manage database logs for admissions, petitions, and graduation statistics. Monitor and report student enrollment data for classes and laboratories.
• Interdepartmental Collaboration: Collaborate with the University Center of International Education, Graduate School, Raider Connect, and other WSU colleges to support international student success.
• General Support: Manage departmental emails and voicemail, distributing them to appropriate staff

Data Collection and Analytics (10%)

• Platform Management: Manage the department’s Microsoft Teams platform, ensuring all content is current and relevant.
• Form & Data System Configuration: Configure and maintain online forms (e.g., using Microsoft Forms/Power Automate) to collect data on student requests and coordinate the transition of forms to the Teams platform.
• Analysis & Reporting: Collect and analyze data from undergraduate and graduate programs using tools such as Microsoft Power Automate, Forms, Excel, Qualtrics, and Power BI.

Social Media, Marketing & Web Presence (10%)

• Marketing Strategy: Lead the planning and execution of marketing projects. Recommend marketing strategies aligned with the department’s strategic goals, collaborating with the Office of Marketing.
• Content Development: Develop, design, and maintain marketing and promotional materials for print and web.
• Web & Social Media Management: Maintain the departmental website, ensuring all promotional content (web pages, catalog entries) is accurate and up to date. Create, curate, post, and monitor strategic content on social media outlets in alignment with WSU guidelines

Supervision of student office workers

• Responsible for all student office assistants.
• Responsible for grader/recitation instructor hiring paperwork and timecards.
• Determine work methods and work operations for student office assistants.
• Make hiring and termination decisions for student office assistants.