Electronic Services Rep

Electronic Services Representative

FPCU's Electronic Services Representative provides external member and internal partner support as it relates to ACH, Bill Pay, Drafts, RDC, Wires and Digital Banking. Fosters a culture that reinforces a best-in-class member service experience, coupled with a can-do attitude of teamwork and collaboration, with the goal of delivering upon our mission of Building Lifetime Financial Partnerships.

Essential Responsibilities :

• Consistently provides a best-in-class level of service and is committed to increasing member satisfaction.
• Utilizes strong listening, communication and problem-solving skills while diplomatically handling and / or resolving member issues.
• Provides technical support and troubleshoots member issues arising from FPCU's digital products such as digital banking, Android and iOS mobile app's, ACH, Bill Pay, RDC, and Zelle.
• Balances and maintains GLs.
• Acts as primary liaison between credit union and external vendors, i.e. Bill Pay.
• Proficiently covers / backs up the following specialized desks : ATM settlement / ACH.
• Finds alternatives and solutions to problems and errors while limiting risk to the credit union.
• Works in collaboration with Risk Management to research and resolve fraud claims arising from account takeover in digital channels.
• Develops and uses expert / specialized knowledge of all operational processes, compliance requirements, regulations, policies and procedures to fully complete tasks accurately, timely and in compliance with defined Service Level Agreements.
• Able to identify operational improvements and efficiencies.
• Executes other duties as assigned.
• Ability to work in a team environment and independently.

Education / Experience :

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity. Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.