Field Service Coordinator

Description

The INNIO Advantage By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

We are looking for a Field Service Coordinator (Work Preparator) to support operations at a Jenbacher gas engine-powered power plant located in West Jordan, UT.

Role & Responsibilities :

The Field Service Coordinator is responsible for ordering all parts, consumables, third-party services, and tooling required to support the successful execution of service activities on Jenbacher gas engines and related auxiliary equipment delivered by our Field Service Technicians.

• Serve as the assistant and representative to the Field Service Staff Manager(Plant Manager)
• Handle all customer contacts in a proactive and professional way
• Uses deep technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors
• Manage material and Third-Party resources in a cost sensitive way
• Trigger units' BOM updates after service event executions in a timely manner
• Document all service events and triggered tasks within the ERP-System (Oracle) throughout the process
• Create required technical and commercial documentation during operations
• Ensure compliance with quality and EHS guidelines regarding internal and external resources
• Ensure Field Service Technicians meet all process discipline and business standards
• Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
• Review service events to track any unplanned actions / work which must be added
• Provide recommendations for improvement regarding operations initiatives
• Work within the services team to achieve service key performance indicators
• Perform other duties as assigned.
• Request quotes for transactional services.
• Upload service-related information into the system (PO, budget, special reports, etc.)
• Responsible for inventory and maintenance of service tooling for onsite operations
• Oversee warehouse operations such as shipping, receiving, and conducting inventory counts

Qualification Requirements :

Other :

Benefits :

We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan, and voluntary long-term disability and life insurance. We also provide company-paid short-term disability and basic life insurance to support your well-being and financial security.

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.