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Field Service Engineer
Field Service EngineerAccentuate Staffing  • Morrisville, NC, US
Field Service Engineer

Field Service Engineer

Accentuate Staffing • Morrisville, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities:

  • Provide front-line remote technical support and execute advanced-level diagnosis and repair.
  • Conduct on-site installation, training, and servicing of electron microscopy equipment.
  • Advocate for customers in RMAs and service cases, ensuring an exceptional customer experience.
  • Respond to complaints and inquiries professionally, facilitating efficient problem resolution.
  • Maintain equipment functionality through troubleshooting and repair, ensuring maximum uptime.
  • Instruct customers in the operation and maintenance of Protochips systems.
  • Serve as a liaison on administrative and technical matters, fostering positive customer relations.
  • Attend industry trade shows and events, representing the company and providing support.
  • Assist in the review and editing of knowledge base information to ensure accurate technical data.
  • Develop and implement advanced product training programs.
  • Act as the Subject Matter Expert (SME) by providing detailed technical training.
  • Make independent decisions in challenging situations with limited resources.

Requirements:

  • Bachelor’s degree in a scientific or engineering discipline or equivalent experience.
  • Legally able to work in the United States.
  • Ability to sustain 50% travel, with short periods potentially averaging up to 80%.
  • Valid passport for international travel.
  • 5 years of experience in servicing electromechanical equipment.
  • Experience with high-vacuum, pneumatic, and optical systems.
  • Proficient in interpreting technical schematics.
  • Strong software and computer networking skills.
  • Fine-motor skills for working with delicate parts.
  • Valid driver’s license.

Preferred:

  • Reside in or relocate to a commutable distance to Morrisville, North Carolina.
  • Experience operating electron microscopes.
  • Industry certifications (CompTIA A+ and/or NET+).
  • Experience with Salesforce or similar CRM system.
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Field Service Engineer • Morrisville, NC, US

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