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Help Desk Support Specialist
Help Desk Support SpecialistTalentoma • Jacksonville, FL, US
Help Desk Support Specialist

Help Desk Support Specialist

Talentoma • Jacksonville, FL, US
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  • [job_card.full_time]
[job_card.job_description]

Job Title : Remote Help Desk Support

Monthly Pay : $4,000 – $4,500

Summary :

We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.

Job Responsibilities :

  • Respond to support tickets, emails, and calls to address common tech issues.
  • Assist users with login problems, password resets, and system access.
  • Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
  • Document reported issues and track resolutions for future reference.
  • Escalate complex or unresolved issues to senior support staff.
  • Participate in virtual team meetings and help identify recurring challenges.

Qualifications :

  • Comfortable using computers, web browsers, and communication tools.
  • Strong attention to detail and excellent verbal / written communication skills.
  • Patient and calm under pressure, especially when helping frustrated users.
  • Well-organized and able to follow procedures accurately.
  • Experience in IT, technical support, or customer service is a plus.
  • Must have a reliable internet connection and a quiet, distraction-free home workspace.

    • Perks & Benefits :

  • Monthly pay : $4,000-4,500, depending on experience
  • 100% remote work with flexible scheduling
  • Paid training and access to helpful guides and documentation
  • Supportive and positive team environment
  • Opportunities to advance into senior support or technical roles
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