Highly visible individual-contributor role within the growing Cyber / Information Security Infrastructure space, responsible for the overall Client Operations of Application & Host Security services on a global scale. The Analyst must have excellent written and verbal communication skill set with strong focus on SDLC, Reporting, and Client Communications. Ability to build strong relationships with all stakeholders and fostering a collaborative environment. Ability to operate and be successful in a uniquely large and dynamic environment with constant change where multitasking is essential. Applicant must be able to manage and drive various client forums via conference calls with large audiences. This includes, fostering support from key players and providing sound business analysis and assessment of the operating environment to drive compliance consistency and maturity.
Business requirement gathering from various teams to create clear and concise agreements with high level of detail, to facilitate a successful roadmap and identify any potential gaps.
Host discussions across teams of varying skillsets and across multiple regions/time zones to review, and often, guide the discussion in a certain direction.
Services the needs for enterprise level development and networking teams.
Responsible for creating on-demand reports and high-quality PowerPoint presentations.
Create and manage content on internal SharePoint sites.
Design and drive large, complex projects to enhance and automate key processes in order to better meet client, IS, and regulatory requirements.
Responsible for the engineering/re-engineering and oversight of operational and business processes and documentation while developing measurement and improvement processes to continuously drive service maturity and improving compliance oversight, safety, and soundness.
Managing relationships with cross-functional policy stakeholders and participating in policy-setting bodies on behalf of Operations.
Leading efforts to identify and implement significant improvement programs related to Client Operations and Service Management.
Required Skills:
3+ years’ experience in Operations Reporting, Client Communications, Project Management, or equivalent combination of education and work experience
5+ years’ experience with Unix Systems, Java and .NET Enterprise Level Application development or relevant technical experience
Excellent written and verbal communication skills; Ability to create clear and concise client communications; Ability to communicate effectively with Senior Management and stakeholders of all levels
Able to work collaboratively with CS teams and business partners
Foundational understanding of Information Security and/or Cyber Security operations
Must be a motivated self-starter, strong presenter/communicator and pay extreme attention to detail
Ability to multi-task and deliver under tight timelines
Experience with Functional IDs, Service accounts, password management and automation are a plus
Atlassian Suite Experience: Strong experience, knowledge of JIRA, Confluence, and other workflow / bug tracker tools as well as SDLC tools like Bitbucket.
Strong foundation in Office Suite (Outlook, Word, Excel, Access, OneNote, Project, and Visio).
Education:
Computer Engineering/Science Degree or related degrees
MBA is a plus
Certifications recommended: Scrum Master, Sigma Six, or PMP
CISSP, CISA, CRISC, ITIL Certifications are a plus
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