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Chief Operating Officer - Global IT Services Experience (Jersey City)
Chief Operating Officer - Global IT Services Experience (Jersey City)US Tech Solutions • Jersey City, NJ, United States
Chief Operating Officer - Global IT Services Experience (Jersey City)

Chief Operating Officer - Global IT Services Experience (Jersey City)

US Tech Solutions • Jersey City, NJ, United States
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  • [job_card.full_time]
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About US Tech Solutions

US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. Weve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcing with a particular focus on AI-driven solutions and modern delivery models.

Were looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company.

Role Overview

The Chief Operating Officer (COO) will be a transformational, hands-on leader responsible for :

  • Driving rapid growth in our IT Services business (applications, digital, cloud, data / AI, managed services), and
  • Strengthening and scaling our existing staffing and workforce solutions business.

You will own strategy + execution , build teams at speed, and architect a global delivery model leveraging our strong presence in India and other global locations. This role is perfect for a senior leader from the IT services / global outsourcing industry who is ready to build the services company of tomorrow with a strong AI-first mindset.

Key Responsibilities

1. Strategy & Transformation

  • Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider , while strengthening our staffing and workforce solutions core.
  • Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market.
  • Identify and prioritize high-growth service lines (e.g., cloud, data, AI / ML, automation, digital engineering) and build a scalable playbook for each.
  • Lead organizational transformation : structure, processes, governance, KPIs, and culture to support high growth and operational excellence.

    • 2. IT Services Growth & P&L Ownership

  • Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT).
  • Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base.
  • Partner with Sales, Account Management, and Marketing to :
  • Craft compelling value propositions and solution narratives
  • Drive cross-sell and up-sell into existing staffing clients
  • Win net new enterprise logos.
  • Establish pricing, contracting, and deal governance for IT services and outsourcing engagements.

    • 3. Global Delivery & Outsourcing Model

  • Architect and optimize a global delivery model , with heavy leverage on our India operations and other cost-effective global locations.
  • Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency.
  • Ensure robust delivery governance : SLA / OLA frameworks, quality standards, risk management, and continuous improvement practices.
  • Integrate onsiteoffshorenearshore models to maximize value and responsiveness for clients.

    • 4. AI-Driven & Tech-Savvy Operating Model

  • Champion AI and automation across :
  • Our service offerings (AI-enabled solutions for clients), and
  • Our internal operations (delivery efficiency, quality, forecasting, talent management).
  • Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms .
  • Foster a data-driven culture , using analytics to drive decisions on delivery performance, client health, and operational improvements.

    • 5. Team Building & Leadership

  • Rapidly hire, build, and scale high-performing teams across :
  • IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects)
  • Global Delivery management (India and other locations)
  • Supporting operations roles.
  • Attract senior talent from leading global IT services / outsourcing companies who align with a builder mindset , not just a maintainer mindset.
  • Build a culture of ownership, urgency, and excellence where leaders and teams are outcome-focused, entrepreneurial, and client-obsessed.
  • Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures.

    • 6. Cross-Functional Collaboration

  • Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities.
  • Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs.
  • Collaborate with HR / Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations.
  • Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment.

    • 7. Governance, Quality & Client Success

  • Implement strong operational governance : QBRs, portfolio reviews, delivery risk reviews, and client health checks.
  • Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability.
  • Establish and monitor key metrics : revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement.
  • Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations.

    • What We Expect in the First 612 Months

    First 90 days

  • Deeply understand our current business, clients, delivery capabilities, and gaps.
  • Identify areas of improvement in the current models and build short term growth plans.
  • Present a diagnostic and initial 1224 month transformation roadmap to the CEO and Board.

    • First 6 months

  • Finalize and present a detailed business plan and operating model for IT services growth and global delivery (with clear milestones, org structure, and investment asks).
  • Build or align a core leadership team for key service lines and global delivery.
  • Deliver strong growth in existing business and build predictable growth strategies.

    • First 12 months

  • Demonstrate tangible revenue and margin uplift in IT services while significantly improving staffing / workforce solutions performance.
  • Show clear progress toward building a next-gen, AI-led global services platform .

    • Ideal Candidate Profile

    Experience

  • 15+ years of experience in the IT services / global outsourcing industry , with at least 57 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar).
  • Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 25 year horizon).
  • Deep experience with global delivery models , including :
  • India-based delivery centers
  • Onsiteoffshorenearshore delivery
  • Large enterprise clients in the US and global markets.
  • Background in or strong exposure to staffing / workforce solutions / managed services is a plus.
  • Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization.
  • Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context.

    • Skills & Competencies

  • Strong strategic thinker with the ability to move quickly into hands-on execution .
  • Exceptional operational leadership : process design, delivery governance, metrics, and continuous improvement.
  • Deep understanding of IT services P&L , pricing, contracts, and commercial models.
  • Strong client-facing presence : able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor.
  • Tech-savvy : comfortable discussing modern architectures, cloud, data, AI / ML, automation, and tooling at a meaningful level.
  • Excellent people leadership : hiring, coaching, driving accountability, and building culture across geographies.

    • Personal Attributes

  • Self-starter and builder thrives in environments where structure needs to be created, not just managed.
  • Transformational mindset challenges the status quo and is eager to build the outsourcing model of tomorrow.

    • Outcome-obsessed focused on business impact, not just acti

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