Service Manager

Global Machinery

Job Description

Service/Shop Manager

Job Description:

In the role of Service Manager for Global Machinery, based out of our Phoenix, Arizona office, the Service Manager’s main responsibility is managing a team of technicians responsible for diagnosing, adjusting, repairing, overhauling, and performing service maintenance on construction and utility equipment such as, but not limited to, excavators, compact track loaders, rubber-tired trenchers, track trenchers, horizontal directional drills, cable plows, aerial trucks, vacuum excavators, cable pulling and blowing equipment, utility trailers, underground and overhead cable pulling equipment.

Duties also include directing, coordinating, and training Service Technicians in the performance of their daily work to provide quality repair of equipment in a timely and safe manner.

They are also responsible for customer service including meeting with customers, taking customer calls regarding service problems on equipment, scheduling equipment for repairs, monitoring warranty work, providing written service reports for warranty and customer work for proper billing, and ordering parts from the parts department to accomplish repairs in a timely fashion.

Job Duties:

• Effectively manages a team of service technicians to provide first-class repairs and maintenance in a timely, efficient, cost-effective manner.
• Operates and inspects machines or equipment to diagnose defects or ensure proper operating efficiency.
• Repairs and overhauls machines as required based upon diagnostic work performed.
• Performs routine maintenance checks and adjustments on such things as fluid levels, grease requirements, cooling systems, hoses, belts, brakes, tires, tracks, digging chains, cutting bits, booms; changes filters, oils, lubricants, washes equipment with power washer, and other maintenance operations.
• Performs pre-delivery check-in and set-up of new units from the factory to prepare for delivery to customers.
• Assists in the demonstration of products to customers as required.
• Welds or cuts metal (broken parts and structural members) using electric or gas methods.
• Examines parts for damage or excessive wear, using appropriate measuring tools.
• Troubleshoots hydraulic, electric, and mechanical systems to determine cause of problems and determine most effective way to repair defects.
• Capable of using test equipment such as hydraulic gauges, flow meters, electrical test meters and vacuum gauges to diagnose equipment systems.
• Capable of reading and understanding service manuals including hydraulic and electrical schematics. Capable of reading and understanding parts books and using computers to look up parts.
• Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion.
• Identifies staff development and training needs and ensures training is obtained.
• Evaluates and verifies employee performance through the review of completed work assignments and work technique.
• Ensures proper OSHA and other relevant regulations are followed for the safety of all employees.
• As a facility manager, he is responsible for the operation, coordination, and quality control of the repair facility.
• Capable of using computers to diagnose systems that are equipped with computer software.
• Capable of communicating with customers as required to assist in solving problems over the phone or in person to facilitate the repair of customer units.
• Ability to communicate written information on work-orders and ordering of parts.
• Check-in and check-out rental machines as required explaining operation and maintenance of rental units to customers.
• Load and unload equipment using forklifts.
• Job duties require moving heavy objects.
• Some jobs require exposure to inclement weather conditions.
• Field service as required.
• Keep tools, equipment and work area clean, organized and in good working condition.
• Work safely by using proper tools and techniques in the performance of job.

Requirements:

1. At least 10 years of relevant work experience.
2. Ability to work a minimum of 40 hours per week.
3. Ability to work normal working hours of 7:00 am to 4:30 pm weekdays.