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Software Quality & Operations Efficiency Engineer (Teaneck)
Software Quality & Operations Efficiency Engineer (Teaneck)Aetrex, Inc. • Teaneck, NJ, United States
Software Quality & Operations Efficiency Engineer (Teaneck)

Software Quality & Operations Efficiency Engineer (Teaneck)

Aetrex, Inc. • Teaneck, NJ, United States
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Software Quality & Operations Efficiency Engineer

Aetrex is the global leader in foot scanning technology. Our very latest scanner, Albert, was created over several years by a team of leading engineers and programmers and represents a major advance in technology for consumers and retailers alike. This revolutionary 3D system joins Aetrexs fleet of renown foot scanners, including Gaitway, Nova and Eclipse.

The Aetrex technology development team consists of a diverse group of programmers that work together to create exciting User Interface and Experience for our customers. For over 20 years we have developed software for scanners and mobile devices that have helped millions of people experience relief from unnecessary foot pain. AlbertOS is a new, groundbreaking operating system that runs the Albert and Gaitway scanning devices and can be easily operated using simple voice or touch commands. Albert captures unmatched data and information about feet, enabling consumers to make more educated buying decisions when it comes to footwear and orthotic purchases.

We're hiring a Software Quality & Operations Efficiency Engineer to join our team! This dual-focused role requires an individual who can tackle the complete automation of our software testing suite and improve the operational efficiency of the software in the field. The ideal candidate will bridge the gap between technical support and quality assurance.

Key Responsibilities :

I. Software Quality & Automation Framework Development

  • Design, build, and maintain robust, scalable test automation frameworks.
  • Develop and execute automated tests for both UI and APIs (e.g., Selenium WebDriver and Postman), integrating these into Testing frameworks.
  • Participate in new software release testing cycles, providing critical technical feedback to the development team.

II. Operational Efficiency & Tooling

  • Develop, maintain, and execute powerful scripts (e.g., PowerShell, Bash) to automate routine system diagnostics, support tasks, and operational workflows.
  • Create small internal tools using coding experience (Python experience is a major asset) to enhance diagnostic capabilities and streamline support processes.
  • Document all testing, support, and automation processes clearly using tools like Confluence and manage workflow in Jira.

    • III. Technical Support

  • Resolve technical issues, providing effective, timely support to customers via phone, email, and remote sessions, with a strong emphasis on the Windows OS environment.
  • Utilize SQL and database knowledge (including MySql) to perform complex data querying and analysis, ensuring data integrity during troubleshooting.
  • Monitor and troubleshoot applications deployed on AWS cloud services, demonstrating foundational knowledge of EC2, S3, and CloudWatch.

    • Requirements :

  • 5+ years in Software Testing, Operations Monitoring, Technical Support, Help Desk, Quality Assurance or comparable technical role.
  • Hands-on experience with a frontend testing tool (Selenium Web Driver / Playwright / TestSprite, etc) and a backend testing tool (Postman / SoapUI, etc).
  • Strong proficiency in scripting (e.g., PowerShell, Bash). PowerShell is highly preferred.
  • Solid understanding and hands-on experience with SQL for querying and troubleshooting.
  • In-depth knowledge of Windows Operating Systems and associated configurations / troubleshooting.
  • Familiarity with AWS Cloud Services : Practical experience troubleshooting or monitoring applications deployed on Amazon Web Services (AWS), including foundational knowledge of services like EC2, S3, or CloudWatch.
  • Demonstrated ability to manage testing protocols and improve operations efficiency in a software environment.
  • Excellent organizational skills, including the ability to generate clear reports and diligently manage follow-up tasks.
  • Experience with a programming language; Python experience is a major asset.
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