Field Service Engineer

The Field Service Engineer (FSE) will provide routine to complex field service support for our total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington D.C. metropolitan area in addition to support of customers within Maryland and Virginia. Support will include maintenance verification validation repair and calibration duties as well as troubleshooting operational addition the FSE may also be involved in providing field service and support for Endotoxin and Bioburden instrument product lines.

This position will require residency within the Greater Washington D.C. or Rockville MD areas and within 1-hour drive of the Baltimore International Airport (BWI) or Washington D.C. International Airports (DCA IDA). Position will occasionally provide field service support to other customers of Veolia as needed within the larger East Service Region as well as within Canada and the US.

Key Characteristics

We are looking for a resourceful person who is self-directed enjoys working independently and is attentive to details. An ideal candidate would prefer to organize their own planning scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation maintenance and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties parts inventory and relevant trainings
• Take customer calls participate in territory sales meetings and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental Health and Safety (EHS) policies
• Domestic travel 70%

Qualifications :

Knowledge Skills & Abilities

Education & Experience

Required :

Preferred :

Working Conditions

Additional Information :

At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger

communities. Were an organization that champions diversity and inclusion at every rung of the ladder

and are proud to be an equal opportunity workplace. Because our people are our greatest assets we

also offer competitive compensation and benefits that include :

Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is

not an absolute but a guide and offers will be based on the individual candidates knowledge skills

experience and market conditions as well as internal peer equity.  Depending upon all the preceding

considerations for the final selected individual candidate the offer may be lower or higher than the

stated range : $28 - $37 an hour (USD)

Medical Dental & Vision Insurance Starting Day 1!

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan - 3% default contribution plus matching!

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Disclaimer : The salary other compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time subject to applicable

law.

sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a

current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

candidate profiles will be deemed the property of Veolia and no fee will be due.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work : Yes

Employment Type : Full-time

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Experience : years

Vacancy : 1