ServiceNow Architect

Job Description

A forward-thinking and innovative organization focused on delivering world-class IT service management solutions. We are seeking an experienced and dynamic ServiceNow Architect to lead the design and implementation of scalable, high-performance ServiceNow solutions for our enterprise clients. If you have a passion for shaping the future of IT service management and want to work in an environment that fosters creativity and professional growth, we would love to hear from you!

As a ServiceNow Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNows capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Key Responsibilities :

• Solution Architecture : Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
• Strategic Planning : Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration : Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design : Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship : Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization : Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security : Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement : Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation : Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements : Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Required Qualifications :