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Experience Manager
Experience ManagerStars and Strikes • Rock Hill, SC, US
Experience Manager

Experience Manager

Stars and Strikes • Rock Hill, SC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Experience Manager

Stars and Strikes Family Entertainment Center is seeking an experienced Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As a Manager, you would be responsible for the overall operations and atmosphere of the building.

This position will be directly responsible for meeting and exceeding sales goals and creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.

Why Join Our Team?

  • We are a family-owned business and consider our team members part of our family
  • We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
  • With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
  • We encourage team members to have fun while they work
  • We provide opportunities for all team members to give back to the community
  • We are a community who live out our core values :

Respect at All Times, Listen to Others, Exceptional Guest Service , Sharing in Success , Dedicated to Fun , Cleanliness Focused, and We Give Back

What We’re Looking For :

  • 1-2 years of management experience
  • Friendly, outgoing and professional demeanor
  • Experience in Hospitality and / or Food & Beverage is a preferred
  • Must able to work weekends and holidays

    • Core Competencies :

  • People Leader : Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
  • Operations Expert : Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality

    • Key Responsibilities :

  • Ensure a “FUN” atmosphere
  • Identify & Resolve Issues Impacting Guest Experience
  • Cleaning of Location​
  • Compliance and Training Validation
  • Overall Floor Management

    • Additional Duties : ​

  • Act as Manager on Duty when Needed
  • Report Product / Service Issues​
  • Timecard Review​
  • Quality of Inventories
  • Delivery Check-ins​

    • Perks We Offer :

  • Health & 401k Benefits
  • Bonuses
  • Paid-Time Off
  • Free bowling, laser tag & gameplay!

    • Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.

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