Customer Success Manager

A bit about us:

Leading Marketing Software company/AI Platform used by the Healthcare Industry to strengthen their business and get the most out of their digital marketing campaigns!

Why join us?

Growth
Full benefits
Hybrid Schedule
Competitive bonus + other incentives

Job Details

Customer Success Manager
Location: Downtown Raleigh, NC - Hybrid/On-site M, W, F
Target Salary: $80-110k depending on experience

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About the Role
We're looking for a proactive, relationship-driven Customer Success Manager with a strong background in digital marketing and account management. In this role, you'll serve as a strategic partner to marketing leaders, particularly those working with agencies-helping them understand the performance of their marketing campaigns and successfully leverage our platform to drive real business outcomes.
This isn't your typical SaaS CSM role. While you'll learn the technical side of the platform, your true value lies in your ability to translate campaign performance into actionable insights, guide clients through onboarding and agency collaboration, and keep momentum alive through proactive communication and problem-solving.
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What You'll Do

• Act as the primary point of contact for marketing leaders (CMOs, VPs, Directors) during and after onboarding.
• Serve as a bridge between clients and their marketing agencies to ensure alignment on campaign performance and value delivery.
• Guide clients in understanding key digital marketing metrics (PPC, SEO, performance marketing), helping them interpret what's working-and what's not.
• Prepare customers for strategic conversations with their agencies, helping set expectations and providing clarity on how to best utilize the platform.
• Maintain momentum in onboarding and ongoing client engagement by proactively checking in, tracking progress, and ensuring key milestones are met.
• Work cross-functionally with internal teams (implementation, product, support) to resolve issues and align on customer goals.
• Communicate with clarity-concise, jargon-free, and always value-focused.
• Support change management efforts with clients and agencies, easing hesitations around new software integration.
• Follow internal processes and contribute to team-based problem-solving and collaboration.

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What We're Looking For

• 3-5+ years in a Customer Success or Account Management role, ideally in a digital marketing or agency-facing environment.
• Solid understanding of digital marketing concepts like PPC, SEO, and performance marketing.
• Experience communicating directly with agencies or marketing stakeholders at the director or executive level.
• Comfort with cross-functional work and third-party vendor coordination.
• Strong soft skills: proactive, clear communicator, collaborative team player, confident yet laid back.
• Able to manage multiple stakeholders, set expectations, and keep projects moving forward without micromanaging.
• Familiarity with project management principles and the ability to keep multiple threads organized.
• Strong communicator who values brevity, simplicity, and clarity over technical jargon.

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Nice to Have

• Experience working with SaaS platforms (especially in marketing tech or analytics).
• Hands-on experience troubleshooting software during onboarding or post-sale.
• Background working within or alongside digital marketing agencies

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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