Front Desk Agent

We are looking for an ambassador of hospitality ensuring that every guests journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

As a Front Desk Agent you will :

• Greet each guest with a genuine and warm welcome setting the tone for their stay.
• Ensure a smooth check-in experience issue room keys and facilitating a flawless check-out process.
• Accurately compute bills collect payments all while maintaining a friendly and professional demeanor.
• Accept payments through various methods including cash check or credit cards.
• Effectively find solutions that meet guests concerns and challenges actively with your ability to listen with an empathetic approach enhancing the overall guest experience.
• Coordinate with other departments as necessary to expertly resolve service requests or opportunities utilizing our work order tracking system.

Individual must possess and adhere to the following core values :

Qualifications :

Additional Information :

Why Westgate

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Experience : years

Vacancy : 1