Patient Services Representative II (Float) - Otolaryngology

remote type

On Campus / Onsite

locations

Washington University Medical Campus

St Louis Children's Hospital

time type

Full time

posted on

Posted Today

job requisition id

JR90993

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services. The Patient Service Representative II (PSRII) is responsible for capturing, updating and verifying patient demographic and current insurance information to ensure maximum reimbursement for the Otolaryngology department. PSRs also schedule patient follow-up visits for providers. The PSR will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.

Job Description

Primary Duties & Responsibilities :

• Responsible for working on pre-arrival alerts. (i.e., insurance, referrals, etc.).
• Updates and verifies patient insurance, billing and demographic information in EPIC for reimbursement for the patient visit. Checks eligibility either electronically or manually as needed.
• Collects fee for service (copay, deductible, self-pay, cosmetic services, consults and surgery pre-pays and past balances etc.) and records in EPIC.
• Checks patient in through EPIC and updates, demographics, insurance, patient portal access; verifies referrals received, scanned and linked to appointment.
• Schedules return patient appointments, patient testing and procedures.
• Maintains familiarity with insurance companies and their reimbursement policies.
• Balances cash drawer daily.
• Answer incoming department telephone line.
• Checks patient out and prints After Visit Summaries (AVS) for patient.

Working Conditions :

Job Location / Working Conditions :

Normal office environment.

Patient care setting.

Physical Effort :

Typically sitting at desk or table.

Repetitive wrist, hand or finger movement.

Equipment : Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education :

High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications :

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience :

Billing Systems And Third-Party Claims And / Or Medical Office Setting, Related Customer Service (3 Years)

Skills : Not Applicable

Driver's License :

A driver's license is not required for this position.

More About This Job

Required Qualifications :

Preferred Qualifications

Education :

No additional education unless stated elsewhere in the job posting.

Certifications :

No additional certification unless stated elsewhere in the job posting.

Work Experience :

No additional work experience unless stated elsewhere in the job posting.

Skills : Not Applicable

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation, 10 recognized holidays, and sick time.

Competitive health insurance packages with priority appointments and lower copays / coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit : https : / / hr.wustl.edu / benefits /

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.