Information Technology Manager I

Information Technology Manager I

The Division of Technology Services is seeking an Information Technology Manager I to lead the Edge Desktop team. Working for the State of Utah is unique in that it has a direct impact on local government and its citizens. Working for the Division of Technology Services (DTS) affords the opportunity to experience technology in government and create a lasting impact across the State's many different agencies. The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This IT Manager position requires a high level of expertise and broad experience in management, desktop hardware, applications, and advanced troubleshooting. This manager will lead the Desktop Team in the End User Computing (EUC) group, also known as the 'Edge' group, for the Division of Technology Services. The role reports to the IT Director for DTS Edge, and manages over 100 technical support specialists and supervisors. This role requires organized management experience, and a high level of expertise and broad experience in desktop hardware, applications, and advanced troubleshooting.

The Edge Desktop team is responsible for providing desktop support to over 25 agencies across the State of Utah, along with supporting end-user products such as device operating systems, virtual desktop products, patching devices monthly, device anti-virus security products, and proficiency in the Windows desktop operating system. The individual in this position will be asked to focus in leading Desktop Support in efficiency improvements, special projects, and compliance initiatives that directly impact end users. With this in mind, a successful candidate will be expected to continually improve their knowledge and skills in each of these areas of focus, but also be a dynamic people person leader with high levels of emotional intelligence and also be customer service centric.

This position is currently a hybrid of both in-office and telework days; 3 days a week are required in office, and any mandatory in-office meetings. The office location is at the Taylorsville State Office Building, 4315 South 2700 West, Taylorsville. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason. All remote work must be performed within Utah.