Receptionist

Administrative Assistant

We are seeking a dedicated Administrative Assistant who will manage customer inquiries through various channels, assist with order placements and issues, and ensure customer information is accurately maintained. This role involves collaborating with team members to deliver exceptional customer service and improve overall customer experience.

Responsibilities :

• Manage incoming customer inquiries via phone, email, and website submissions.
• Assist customers with placing orders, tracking shipments, and resolving any issues that may arise.
• Update customer information in the database and ensure accuracy.
• Collaborate with other team members to ensure efficient and effective customer service.
• Record customer issues and follow up with next steps.
• Monitor daily ship queue to control shipping costs and ensure timely and quality deliveries.
• Meet performance targets related to customer satisfaction, order accuracy, and response time.
• Stay up-to-date with product information, promotions, and policies to provide accurate information to customers.
• Identify opportunities to improve customer experience and suggest solutions to management.
• Educate, encourage, and incentivize customers to place their orders on the website.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This role is based on-site in the office, where the Administrative Assistant will be the first point of contact for visitors, greeting them and managing access. The role requires sitting at the front desk, buzzing people in, and working closely with team members.

Job Type & Location :

This is a Contract to Hire position based out of Memphis, TN.

Pay and Benefits :

The pay range for this position is $18.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline :

This position is anticipated to close on Nov 21, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.