The Manufacturing Services Manager leads the Repair, MD Head Assembly, Test Samples, and Facilities teams, driving strategic alignment with organizational goals. This role is responsible for developing and executing comprehensive strategies and roadmaps that promote operational excellence and continuous improvement. Key focuses include optimizing daily operations, spearheading growth initiatives through automation and digitalization, and applying lean and agile methodologies to enhance efficiency and reduce costs. The Manufacturing Services Manager also fosters a culture of safety, quality, and collaboration to support the overall success of the manufacturing services function.
Essential Duties and Responsibilities:
- Adhere to the company's Code of Conduct, alongside core values, ensuring ethical behavior and compliance across all operations.
- Develop strategic initiatives and detailed roadmaps aligned with plant business objectives to drive growth and operational success.
- Lead operational excellence by focusing on Safety, Delivery, Quality, and Cost in daily execution.
- Manage and support continuous improvement projects aimed at enhancing ease of doing business for both internal and external customers through digitalization, automation, and process improvement.
- Apply lean and agile principles to streamline processes, improve efficiency, and reduce operational costs.
- Foster team engagement by recognizing achievements and celebrating departmental successes.
- Oversee the area’s level-up program to identify and cultivate opportunities for skill enhancement among team members, strengthening local plant support.
- Mentor and develop supervisors and managers to effectively manage departmental operations.
- Ensure alignment of overall service strategies across all teams to maintain consistency and effectiveness.
- Integrate the company’s Green Initiative into planning, procurement, and disposal activities to promote environmental sustainability.
- Collaborate cross-functionally with other departments, Marketing Organizations (MOs), and Strategic Business Units (SBUs) to meet and exceed departmental goals.
- Prepare and present business cases for capital expenditure aimed at operational enhancements.
- Partner with production teams to implement preventative maintenance plans for all equipment, minimizing downtime and maximizing productivity.
- Guarantee rapid response to quality concerns and efficient management of Quality Notifications (QNs).
- Supervise customer return inventory levels and implement strategies to reduce incoming inspections.
- Control workflow to meet production targets while minimizing costs.
- Enforce strict adherence to shop safety protocols to maintain a safe working environment.
- Establish and monitor departmental budgets to ensure financial discipline.
- Achieve on-time delivery (OTD), lead time, warranty performance, failure analysis, and quality objectives.
- Develop comprehensive reports and performance metrics to track and improve team outcomes.
- Perform additional duties and tasks as assigned to support business needs.