Talent.com
Operations Program Associate
Operations Program AssociateTexas Capital Bank • Richardson, TX, US
[error_messages.no_longer_accepting]
Operations Program Associate

Operations Program Associate

Texas Capital Bank • Richardson, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Operations Program Associate

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks.

Job Summary :

We are seeking a highly organized and detail-driven Operations Program Associate to support operational excellence across our banking business units. This role is responsible for developing and maintaining training programs, operational documentation, and deployment strategies that ensure compliance, consistency, and readiness across all first-line banking operations. The ideal candidate will play a key role in ensuring our teams are equipped with the knowledge and tools needed to deliver exceptional service and meet regulatory standards.

Key Responsibilities

Training & Documentation Management

  • Design, implement, and maintain training plans for bank operations teams.
  • Ensure all training materials reflect current banking regulations, internal policies, and operational best practices.
  • Collaborate with compliance, risk, and business line leaders to ensure training content is accurate and audit ready.
  • Credit and lending expertise to support operations and ensure regulatory compliance.
  • Collaborate with cross-functional teams to enhance process efficiency and system utilization.
  • Prepare and maintain Business Continuity documentation and procedures to ensure operational resilience.
  • Provide comprehensive training for new hires, including systems, procedures, client communication protocols, and compliance standards.
  • Ensure proper onboarding and training for new clients, including communication protocols, contact list usage, and client key code verification based on line of business.

Procedure & Workflow Governance

  • Own the lifecycle of operational procedures, job aids, and workflow documentation across all first-line banking functions (e.g., branch operations, loan servicing, deposit operations).
  • Ensure all documentation adheres to firm-wide templates, branding, and regulatory standards.
  • Conduct periodic reviews and updates to ensure alignment with evolving banking regulations and internal controls.

    • Operational Deployment & Change Management

  • Lead the operational readiness and deployment of new banking products, services, or regulatory changes.
  • Coordinate with cross-functional teams (e.g., Compliance, Risk, IT, Executive Leadership) to ensure impacted teams are informed, trained, and supported.
  • Develop and execute communication and training plans to support successful go-lives.

    • Stakeholder Engagement

  • Act as a liaison between operations, compliance, training, and business units to ensure alignment and consistency in documentation and deployment.
  • Facilitate feedback loops to continuously improve operational materials and training effectiveness.

    • Qualifications

  • Bachelor's degree in Business Administration, Finance, Operations Management, or relevant work experience
  • 2+ years of experience in banking operations, training development, or program coordination.
  • Strong understanding of banking products, services, and regulatory environment (e.g., BSA / AML, Reg E, Reg CC).
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and documentation platforms (e.g., SharePoint, Excel, Word, Visio Confluence).
  • Experience with change management or operational deployment in a financial institution is a plus.
  • Strong analytical and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

    • Preferred Skills

  • Familiarity with FFIEC guidelines and other banking regulatory frameworks.
  • Experience working in a multi-branch or operational banking environment.
  • Knowledge of Lean or Six Sigma methodologies is a plus.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced, regulated environment.
  • Strong communication skills, relaying clear and concise direction, guidance, or input.
  • Experience with audit processes and documentation.
    • [job_alerts.create_a_job]

    Operations Program Associate • Richardson, TX, US

    [internal_linking.similar_jobs]
    Donation Center Associate

    Donation Center Associate

    TradeJobsWorkforce • 75382 Dallas, TX, US
    [job_card.full_time]
    Now hiring a Donation Center Associate, where you will respond to questions by phone, email, or in-person, assist with packaging, labeling, and preparing items for delivery, and manage simple recor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate, Cyber Operations (shift work)

    Senior Associate, Cyber Operations (shift work)

    KPMG • Dallas, TX, United States
    [job_card.full_time]
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Associate Principal, Software Engineering : DevOps

    Associate Principal, Software Engineering : DevOps

    The Options Clearing Corporation • Dallas, TX, United States
    [job_card.full_time]
    Guide the implementation using CI / CD pipelines in Kubernetes environment.Elicit requirements for sizing of application deployments to manage expected workload. Develop test cases using Junit, Mockit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Program Manager

    Program Manager

    Leonardo DRS • Dallas, TX, United States
    [job_card.full_time]
    The Electro Optical InfraredSystems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports infrared and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    School Operations Associate (26-27)

    School Operations Associate (26-27)

    KIPP Public Schools • Dallas, TX, United States
    [job_card.full_time]
    Company Description About KIPP Texas Public Schools KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houst...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate

    Associate

    McKinsey & Company • Dallas, TX, US
    [job_card.full_time]
    Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day?. If this sounds like you, you’ve...[show_more]
    [last_updated.last_updated_variable_days]
    Associate Director, Enterprise Services Customs Operations (Hybrid)

    Associate Director, Enterprise Services Customs Operations (Hybrid)

    Raytheon • Richardson, TX, US
    [job_card.full_time]
    Associate Director, Enterprise Services Customs Operations.RTX has a rare opportunity for an Associate Director, Enterprise Services Customs Operations. You will report directly to the Senior Direct...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Deployment Operations Program Manager

    Deployment Operations Program Manager

    ISEE • Dallas, TX, US
    [job_card.full_time]
    Deployment Operations Program Manager.The Deployment Operations Program Manager will assist and drive activities related to a variety of customer operations (such as on-site demos, pilots, Proofs o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Operations Principal Specialist (Onsite)

    Program Operations Principal Specialist (Onsite)

    RTX • McKinney, Texas, USA
    [job_card.full_time]
    TX190 : 2501 West University McKinney 2501 West University McKinney TX 75070 USA.Person or Immigration Status Requirements : . The ability to obtain and maintain a U.Raytheon Company Managed by Colli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Management Associate (Production) | Bridgeport, TX

    Management Associate (Production) | Bridgeport, TX

    Martin Marietta • Dallas, TX, US
    [job_card.full_time]
    Are you ready to start your professional career with a LEADER in the industry and a WORLD CLASS team!.Full Medical, Health & Wellness Benefits start on FIRST DAY. Relocation Assistance to the Bridge...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Project Manager, PDS Projects

    Associate Project Manager, PDS Projects

    JLL • Plano, Texas, USA
    [job_card.full_time]
    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology fo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Associate, Plano, #245

    Operations Associate, Plano, #245

    Gopuff • Plano, Texas, United States, 75023
    [job_card.full_time]
    Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations...[show_more]
    [last_updated.last_updated_variable_days]
    Operations Associate, Richardson, #135

    Operations Associate, Richardson, #135

    Gopuff • Richardson, Texas, United States, 75080
    [job_card.full_time]
    Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations...[show_more]
    [last_updated.last_updated_variable_days]
    Product Operations Associate

    Product Operations Associate

    VirtualVocations • Plano, Texas, United States
    [job_card.full_time]
    A company is looking for a Product Operations Associate to help operationalize and scale AI-powered products.Key Responsibilities Collaborate with Product Managers, Engineers, and Data Science te...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Third Party Program Governance Joint Objectives (Associate)

    Third Party Program Governance Joint Objectives (Associate)

    JPMorgan Chase • Plano, TX, US
    [job_card.full_time]
    Third Party Program Governance Joint Objectives Associate.As a Third Party Program Governance Joint Objectives Associate, you play a vital role in advancing third-party governance initiatives tha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Associate I

    Operations Associate I

    Inogen • Plano, TX, US
    [job_card.full_time]
    Perform one or more of the job duties associated with the preparation, assembly and packaging of oxygen concentrator and related products, including engineering prototypes, pre-production, and prod...[show_more]
    [last_updated.last_updated_variable_days]
    Principal Associate, Process Manager- Servicing Training Consultant

    Principal Associate, Process Manager- Servicing Training Consultant

    Capital One • Plano, Texas, USA
    [job_card.full_time] +1
    Principal Associate Process Manager- Servicing Training Consultant.We are seeking a teammate to serve as a learning & development consultant. The talented individual who joins this team will wor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Accounting Associate

    Project Accounting Associate

    Omni Houston Hotel • Dallas, TX, US
    [job_card.full_time]
    A successful Project Accounting Associate will ensure that the projects daily accounting functions run accurately and effectively. This position is based in Dallas, TX at the Omni Corporate Office, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]