Program Manager | Remote, USA

Program Manager

The Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of program and budget status, and managing issues to resolution. Program Managers are responsible for the program health over the entire program life cycle (on-boarding, service activation, service continuation, renewal, decommission). Program Managers are also responsible for onboarding the program team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of projects and programs. Program Managers are expected to build trusting relationships with clients through the delivery of successful outcomes in alignment with Optiv's commercial commitments. The Program Managers oversee all program activity with key client engagements across Advanced Fusion Center (AFC). The Program Managers may lead other contributors to program engagements such as Client Engagement Specialists, Project Managers and Subject Matter Experts. Program Managers are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development efforts by identifying new opportunities and collaborating with the account leadership to support business growth with the client.

How you'll make an impact :

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans
• Take proactive steps to protect Optiv's best interests while simultaneously balancing the Customer expectations and scope of work.
• Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure.
• Program Managers acts as a single point of contact for our customers throughout the client engagement lifecycle.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and / or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools
• Manage multiple multi-year engagements
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and / or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned
• Performs other duties as assigned.

What we're looking for :

What you can expect from Optiv :

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