Shift Lead

Shift Lead

Opens and closes the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received. Responsible and accountable for registering all related sales on assigned cash register. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics. Assists manager or assistant store manager in evaluating and developing displays. Maintains accurate inventory counts. Assists with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes. Assists with bookkeeping activities. Assists with exterior and interior maintenance. Assists with separation of food items and product placement. Supports execution of Pickup program. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products. Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Attends training and completes PPLs requested by Manager. Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.

One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English. Willingness to work flexible schedule, including evening and weekend hours. Prefer the knowledge of store inventory control. Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability / veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.