Customer Service & Operations Support (BAC)

Description :

Join Our Team as a Branch Administrative Coordinator!

Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!

Why You'll Love This Role :

• Be the Backbone : You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
• Client Champion : Manage client tickets, handle service requests, and maintain accurate records in our CRM.
• Support Hero : Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.

What You'll Do :

Assign client tickets to technicians and assist with mapping, routing, and scheduling.

Create and update client accounts, manage billing and invoicing, and handle collections.

Ensure technician licensing is up-to-date and maintain compliance documentation.

Provide first-tier technical support for our logbook and customer portal.

Assist with payroll, inventory management, and reporting.

What you’ll get working here :

Benefits :

Ready to Make a Difference?

If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.

Apply Now and Be Part of Our Success!

Requirements :

What We're Looking For :

Must haves for this job :

Nice to haves for this job :

Pre-Hire Screening Requirements :

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Detailed Job Description :

Position Title : Branch Administrative Coordinator - Yakima Branch

Department : Operations

Reports to : Branch Manager

FLSA Status : Non-Exempt

EEOC Class : Administrative Support Workers

Salary : Range specific to branch, 3% annual bonus subject to annual goal

Position Summary :

The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague’s CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.

Essential Duties & Responsibilities :

Service & Technician Coordination :

Account & Billing Management :

Documentation & Compliance :

Branch Manager Support :

Job Requirements :

Preferred Qualifications :

Environment and Physical Demands :

Disclaimer :

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity :

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

Compensation details : 20-25 Hourly Wage

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