Quality Inspector

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you:

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career:

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Quality Inspector manages tools & information used for inbound product inspections (approval samples, spec changes, PO notes, etc.), performs actual inspections & creates reports to meet AQL (Acceptable Quality Limit) standards. When problems or variances are identified, the Quality Inspector pulls supporting evidence and escalates appropriately.

Key Responsibilities:

• Prioritization: Review daily inbound shipments, assess needs for same-day product for customer orders & prioritize inspections appropriately
• Perform correct physical inspections on all product categories to meet AQL expectations
• Make educated determinations on product rejection or acceptance, and determine when escalation to Quality management, Product Development/Sourcing, Supply Chain, etc. is appropriate; Suggest corrective actions to issues
• Computer-based activities
• Communicate (electronic and personal) updates on product quality status to internal teams to minimize customer impact
• Read, interpret & verify all information on receiving & quality reports, including item number & color, quantity, dates, and purchase order details
• Complete and verify daily quality reports – written and computer-based – to assure product standards are met & maintained
• Achieve department performance metrics for quality, productivity, and on-time delivery
• Participate in physical close of department to prepare for future work and to maintain safe standards – daily and year-end

Skills and Knowledge:

• Prior experience in Quality Assurance/Control helpful (but not a requirement)
• Verbal, written & math skills to understand, finish and communicate inspection results to the Quality Specialist and/or Manager in a professional manner
• Current understanding of Microsoft Excel, Outlook and Word, with the ability to learn & use PCNA system applications (FDM4)
• Ability to handle multiple tasks and priorities, with variability from quick turn to tedious projects, and special attention to details
• Work well independently and as part of a team
• Excellent organizational skills & a strong sense of urgency
• Ability to work in a fast-paced, team-oriented environment and maintain a positive attitude

Minimum Requirements:

• High School Diploma or GED
• Bilingual in English and Spanish
• 1-2 years of related warehouse experience
• Internal Candidates: Minimum of 6 months successful experience at PCNA or equivalent outside experience

Physical Requirements:

• Capable of lifting 50 lbs and using dollies and pallet jacks
• Standing and walking up to 8 hours per day

Together We Inspire Pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.