Retail Customer Service AssociateFedEx • Meridian, ID, US

Retail Customer Service Associate

FedEx • Meridian, ID, US

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

POSITION SUMMARY :

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members

Service

Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Takes complex customer orders using order systems and provides accurate pricing information

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability

Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

Takes preemptive action to prevent errors and waste

Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time

Looks for opportunities to improve knowledge and skills within the retail Store

Able to operate with minimal supervision

Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

High school diploma or equivalent education

6+ months of specialized experience

Excellent verbal and written communication skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS :

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend / twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

High school diploma or equivalent education

6+ months of specialized experience

Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS :

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend / twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

Know Your Rights

Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

HR.Recruiting@fedex.com

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can

click here

to learn about Philadelphia’s fair chance hiring law.

For more information,

Home Depot (Retail) • Meridian, ID, US

[job_card.full_time]

Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...[show_more]

[last_updated.last_updated_30] • [promoted]

Retail Customer Service Associate

FedEx • Boise, ID, US

[job_card.full_time]

[last_updated.last_updated_30] • [promoted]

Part-Time Retail Sales Associate

Kohl's • Meridian, ID, US

[job_card.part_time]

Customer Service Representative.Morning and Afternoon Availability Preferred.In this role, you will deliver excellent customer service in point of sale and customer services processes while focusin...[show_more]

[last_updated.last_updated_30] • [promoted]

Retail Associate

Ross Stores • Meridian, ID, US

[job_card.full_time]

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant st...[show_more]

[last_updated.last_updated_30] • [promoted]

Retail Store Associate

Savers / Value Village • Boise, ID, US

[job_card.full_time] +1

Job Title : Retail Store Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, ...[show_more]

[last_updated.last_updated_30]

Service Team

Panda Restaurant Group • Meridian, ID, US

[job_card.full_time]

Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportiv...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Service Associate

Savers / Value Village • Boise, ID, US

[job_card.full_time] +1

Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...[show_more]

[last_updated.last_updated_30]

Retail Sales Associate

TJX • Meridian, ID, US

[job_card.full_time]

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more]

[last_updated.last_updated_30] • [promoted]

Store Customer Service Specialist-zone

The Sherwin-Williams Company • Boise, ID, United States

[job_card.full_time]

This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...[show_more]

[last_updated.last_updated_variable_days] • [promoted]