Customer Service Delivery Advocate

Job Description

Job Description

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?

Shift Requirement : The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $19 / hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe :

• Pay Range : $19-$22.50 hourly
• Starting Pay : $19 / hr
• At 1 Month : $20 / hr (for team members in good standing)
• At 3 Months : $21 / hr (as part of our Careers Not Jobs merit program)
• At 6 Months : $21.50 / hr
• At 9 Months : $22 / hr

In your first 3 months, you'll move from $19 / hr to $21 / hr. After this initial period, you'll be eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks :

We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you :

About the Role :

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to :

General qualifications and requirements

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."