Patient Access Supervisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform—encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Operations Supervisor , you’ll be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, you’ll discern client problems, communicate them, and escalate root cause issues to appropriate parties. You’ll also be responsible for reporting and analyzing daily, weekly, and monthly reporting and KPI metrics—providing subject matter expertise to help solve problems and offer solutions.

Here’s what you can expect :

• Assist in establishing and implementing departmental initiatives
• Develop and coach team members in skills and processes to promote quality
• Expert knowledge in accounts receivable follow-up / team processes and procedures
• Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories
• Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to : Charity, Bad Debt, Paro, and Uninsured discounts
• Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned
• Participate in weekly operations meetings to drive performance excellence
• Troubleshoot and resolve issues with client concerns with a sense of urgency
• Establish working relationships with on- and offshore counterparts; serve as a liaison between hourly and management staff for training, quality, and general questions
• Train and educate staff on new process changes
• Fill in production gaps when needed
• Other duties as assigned

Required Qualifications :

Desired Qualifications :

Physical Requirements :

For this US-based position, the base pay range is $52,000.00 - $69,812.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. (“the Company”)