IT Support Specialist

IT Support Specialist

Location : (Onsite) Bremen, IN

Salary : $65,000 - $75,000

Job Summary :

We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures.

Key Responsibilities :

Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.

Respond to and resolve technical support requests related to hardware, software, and network issues.

Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.

Support and maintain VOIP systems, including configuration, troubleshooting, and user training.

Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.

Collaborate with team members to identify and implement process improvements.

Maintain accurate records of support requests and resolutions in the ticketing system.

Stay current with industry trends and best practices to continually enhance IT support capabilities.

Qualifications :

Proven experience in IT support, preferably in a corporate environment.

Strong knowledge of Office 365, including administration and troubleshooting.

Experience with VOIP systems and related technologies.

Familiarity with IT policies and procedures development.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Nice to Have :

CompTIA A+, Network+, or Security+ certification.

Previous supervisory experience.

Experience with ticketing systems and remote support tools

Click here to apply online