PT/OT FRONT DESK COORDINATOR

PT/OT Front Desk Coordinator

The Front Desk Coordinator will provide clerical support for the day-to-day activities of our orthopaedic rehabilitation facility through coordination of patient care across all specialties. The Front Desk Coordinator will provide exceptional customer service to the physical and occupational therapy patients of OAA Orthopaedic Specialists.

Essential Functions:

• Demonstrates excellent customer service with patients and visitors, both in-person and on the phone
• Immediately greets and directs patients and visitors
• Schedules appointments in the electronic medical record.
• Answers telephone calls promptly and courteously.
• Utilizes resources to contact patients to reschedule appointments as needed
• Completes a full, accurate patient registration utilizing the electronic check-in program
• Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed
• Verifies, updates, and maintains accurate patient insurance information
• Coordinates referrals for patients through insurance and other physician offices
• Assists with insurance verification, authorizations, referrals, and patient eligibility, as needed
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution
• Collects co-payment and balances from patients and reconciles daily cash report
• Collects payment for durable medical equipment and files appropriate paperwork
• Receives medical records requests and disability forms
• Records patient communications within the electronic medical record
• Trains and mentors new Front Desk Coordinators
• Other duties may be assigned

Qualifications:

• High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
• Computer experience required
• Knowledge of third-party insurance preferred
• Previous medical office experience preferred
• Excellent verbal communication skills
• Prior customer service experience