Verizon Customer Support Specialist

Vantage Management Group, Inc., a marketing firm specializing in strategic client acquisition, announces an opening for a Verizon Customer Support Specialist in Santa Clara. This is an opportunity for passionate individuals to build a professional career directly supporting the delivery and engagement strategy for Verizon's next-generation 5G technology

As a Verizon Customer Support Specialist, you'll be the expert guiding clients through the exciting world of Verizon 5G wireless and internet services. The Verizon Customer Support Specialist manages the entire customer journey, turning initial questions into successful service activations and receiving training on the fundamentals of campaign operations and effective client relationship management.

Key Responsibilities of the Verizon Customer Support Specialist

Assess customer needs and recommend Verizon 5G wireless and internet solutions tailored to usage goals and budget priorities.

Guide clients through enrollment by clearly explaining plan tiers, pricing, device compatibility, and promotional offers.

Troubleshoot service issues, including device setup, billing concerns, and connectivity challenges, using Verizon’s support tools and protocols.

Manage service documentation by verifying eligibility, updating CRM records, and preparing accounts for provisioning and activation.

Track customer interactions and service milestones in CRM systems to support retention, reporting, and campaign visibility.

Identify upsell opportunities by analyzing satisfaction trends and collaborating with internal teams to enhance the customer experience.