PROFIT Plan Claims Processing Specialist, Retirement - Lakeland

Profit Plan Claims Processing Specialist, Retirement - Lakeland

Analyzing and processing PROFIT Plan distributions and withdrawals

Being a Subject Matter Expert (SME) for the Retirement business area

Processing beneficiary claims for PROFIT Plan distributions

Providing premier customer service to lobby visitors who are contemplating retirement and / or needing assistance and guidance about available distributions or withdrawals under the PROFIT Plan

Providing assistance to internal and external callers and as a backup to the Customer Service Agents during peak call volumes

Participating in continuous improvement efforts and other department projects as assigned

Required Qualifications

• High School Diploma or equivalent experience
• 2 years customer service experience
• Knowledge of Microsoft Excel, Word and Access
• Knowledge of Continuous Quality Improvement (CQI) methodology
• Ability to be customer service-focused and maintain a positive attitude
• Strong verbal and written communication skills, including interpersonal skills
• Analytical skills with attention to detail
• Ability to multi-task
• Empathetic listening skills
• Professional telephone etiquette
• Ability to handle conflict
• Strong organizational and time management skills
• Teamwork skills
• Sound decision making skills
• Problem mitigation / resolution skills
• Ability to work independently and take initiative to complete tasks
• Ability to respond to associates with high degree of discretion and demonstrate a high level of maturity and tact
• Technical skills
• Willingness to be flexible

Preferred Qualifications

Hours of Work

8 : 00 am - 4 : 30 pm, Monday - Friday

Frequency of Pay

Weekly

Minimum Base Pay

19.65

Maximum Base Pay

27.10

Potential Annual Base Pay

40,872 - 56,368

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

Benefits Information

Travel Frequency

0%

Address

3300 Publix Corporate Parkway

City

Lakeland

State

Florida

Zip Code

33811-3311

Additional Information

Please be sure to monitor your email, including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and / or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence

Facility

Lak Publix Corporate Office B003