Scheduling Manager

Job Description

Job Description

SCHEDULING MANAGER

ABOUT THE COMPANY

Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.

ABOUT THE POSITION

The scheduling manager will be expected to provide clerical support to all Camden Center staff. This role will be responsible for overseeing the entire scheduling department, its team members, and managing workflow procedures. The scheduling manager reports directly to the Administrative Director.

RESPONSIBILITIES :

Core duties and responsibilities include :

• Manage calendars for patients and staff
• Compose emails to patients, staff, and associates with professionalism and correct use of grammar and vocabulary
• Manages complex or highly sensitive schedules
• Communicates directly with clinical leadership on important scheduling / clinical matters
• Use discretion and good judgment in handling sensitive and confidential information
• Follow all HIPAAs regulations, requirements, and guidelines
• Assess and approve new admits start date in collaboration with the clinical team
• Prioritize multiple tasks, meet deadlines, and maintain excellent attention to detail
• Open to learn and adapt to new responsibilities
• Oversee the Scheduling department
• Train new clinical staff on administrative procedures and how to interact with scheduling
• Delegate tasks and scheduling cases to schedulers
• Manage scheduling documents, protocols, calendars, and Google Sheets
• Manage administrative duties related to Scheduling software
• Meet individually with the clinical director to discuss scheduling items and systems
• Meet individually with clinical team leads to discuss any scheduling items or concerns
• Meet individually with Administrative Director to discuss any scheduling issues or system issues
• Train new scheduling team members
• Reviews patient schedules, provides corrections to the team, and sends new schedules for the following week
• Lead weekly Program Manager and Scheduling related meetings

POSITION REQUIREMENTS :

40 hours / week. Pay range is $26.00 / hour - $35.00 / hour. (commensurate with experience.)

Benefits for full-time employees include medical, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.

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