Call Center Representative

Assistance Coordinator Global Healthcare & Travel Claims

Location : Hybrid (Indianapolis Office) Contract : Full-Time | Monday to Friday Proposed Start Date : 12th January 2026

Make a Global Impact with IMG At International Medical Group (IMG), we're more than just a leading international medical insurance providerwe're a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind to people living, working, and exploring across borders. If you're passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.

What You'll Do As an Assistance Coordinator, you'll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Key Responsibilities :

• Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
• Answer benefit questions, update policies, and assist with new and existing claims
• Document interactions accurately in our CRM system
• Collaborate with team members and mentor new hires when needed
• Support special projects and tasks as assigned

What We're Looking For :

Perks & Benefits

Ready to Build Something Extraordinary? Join a team that's making a difference worldwide. Apply now and take the next bold step in your career with IMG! IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Powered by JazzHR